When you request a withdrawal, Imperial wins may ask for card verification images before releasing funds. The goal is to confirm that the payment card belongs to you and reduce fraud. This guide explains which details to show, which details to hide, how to prepare clear images and what other checks may follow. You can also review imperial wins information while checking the cashier requirements. 18+; for support, call the Gambling Helpline on 0800 654 655.
Why Imperial wins asks for card images
Card verification is part of the casino’s know-your-customer process. It helps match the name on your account with the name on the payment method and confirms that the card was not used without permission. The terms also allow checks of payment-account ownership, address and source of funds. A clear image can prevent avoidable delays after you submit a withdrawal.
What the cashier is trying to confirm
The cashier normally needs to see the cardholder’s name, the last four digits of the card number and the expiry date. The first 12 digits should be covered, along with the CVV or security code. Never send a full card number or reveal the three- or four-digit security code. If your bank offers a digital card, use an official statement or wallet screen that shows ownership without exposing sensitive data.
How to prepare a safe verification image
Use a bright, sharp photograph or screenshot. The card should lie flat, with no glare covering the required details. Make sure the visible name, final four digits and expiry date can be read without zooming. Do not edit the image in a way that makes it look altered; simply cover restricted information with paper before taking a photograph, or use a solid digital mask.
Details to hide before uploading
Cover the long card number except for its final four digits. Hide the CVV, PIN, contactless security information and any barcode or QR code. On the back of a physical card, conceal the signature strip and all security numbers. Keep the image limited to the details requested. Extra personal information creates risk without helping the verification.
Imperial wins bonus terms that affect checks
Verification can happen alongside a bonus review. The welcome pack requires a minimum €20 deposit at each stage, 40x wagering on the bonus plus deposit, and 25x wagering on free-spin winnings. Bonus play is valid for up to seven days, the maximum bet is €4 per spin and the maximum win is €1,000. Withdrawing before the wagering requirement is met can remove the bonus and its winnings.
Check your balance before requesting payment
Read the applicable offer before submitting a withdrawal. Imperial wins bonus terms can also block a bonus if a withdrawal is pending, your balance is above €1 when depositing, or another bonus is linked to the deposit. Casino bonus funds must not be used for sports bets. Keeping a note of your deposit, bonus and wagering progress makes any cashier query easier to answer.
What happens after you upload the image?
The operator’s terms say that depositing players may undergo KYC checks, with identity confirmation required when cumulative transactions reach €2,000. You may be asked for photo identification, proof of address, evidence that the payment account is yours and, in some cases, source-of-funds documents. Submit files through the logged-in cashier or the official support channel, not through an unsolicited message.
Use the right file and follow up safely
Check that the file opens, the edges are visible and the account name matches the documents. Avoid sending several versions unless support requests them. The stated target is to process withdrawals within three business days; after approval, cards and bank transfers may take up to four business days, while e-wallets are typically instant. If a request remains unclear, use the 24/7 email or live chat shown on the site.
Cashier details worth checking first
Before uploading anything, compare the cashier instructions with the payment method you used. The site advertises cards, e-wallets, bank transfers and cryptocurrency, while published third-party figures list different minimums. The official terms state that deposits can range from €10 to €30 depending on the method, with a maximum of €7,000 per transaction. Withdrawals are generally returned to the deposit method first, and a bank account in your name may be required.
| Item | What to check |
|---|---|
| Card front | Name, expiry date and final four digits visible |
| Card number | First 12 digits covered |
| Security code | CVV or equivalent fully hidden |
| Identity check | Photo ID may be requested |
| Address check | Proof of address may be requested |
| Source of funds | Bank statements or payslips may be requested |
| Withdrawal timing | Target of three business days for processing |
Important checks for New Zealand players
Do not assume a card request proves that the site is an approved New Zealand operator. The site quotes Curaçao licence OGL/2024/284/0863, but the Curaçao Gaming Authority validator showed the licence status as “Revoked” on 21 September 2026. No evidence was found that Imperial Wins holds or has applied for a New Zealand licence. This matters when assessing an imperial wins legal casino nz claim. The 2026 online casino framework is still being established.
Responsible gambling tools include deposit, bet and loss limits, reality checks, cooling-off periods and self-exclusion. Check the legal position and payment risk before depositing. You must be 18 or older. If gambling is causing stress or financial harm, contact the Gambling Helpline on 0800 654 655.
Conclusion: submit only the details you need
A safe verification image shows the cardholder’s name, expiry date and last four digits while hiding the full number and security code. Use a clear file, send it through the official cashier, and keep your payment account in your own name. Review wagering rules and licence information before requesting a withdrawal. That simple preparation can reduce delays without exposing unnecessary card data.
Frequently Asked Questions
These answers cover common issues that arise when a cashier requests payment-card evidence.
Can I send a photo of both sides of my card?
Only send both sides if the cashier specifically requests them. Cover the full card number, CVV, signature and other sensitive details first. The visible information should be enough to identify ownership without giving another party data that could be used for unauthorised payments.
What if my card does not show my name?
Contact support before uploading it. The cashier may accept a bank statement, payment-account screenshot or other document that links the card to you. Do not use somebody else’s card, even with permission, because the account and payment method generally need to belong to the same person.
Can verification delay a withdrawal?
Yes. A withdrawal can wait while identity, payment ownership or source-of-funds checks are completed. Imperial wins states that withdrawal processing targets three business days, but bank and card payments can take up to four further business days after approval.